Client Terms & Conditions – Massage Services

(Effective from 2023

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At Zeers Therapy, we are dedicated to providing high-quality massage and sports therapy services. Please read the following terms carefully before booking or attending any appointment. By booking with us, you agree to these terms.

1. Refund Policy

• No Refunds on Completed Services
  Once a massage service has been provided, it cannot be refunded. This is in line with the Consumer Rights Act 2015, which requires services to be carried out with reasonable care and skill.

• Cancellations and Rescheduling

  • Appointments cancelled with 48 hours’ notice or more may be rescheduled without charge.

  • Cancellations with less than 48 hours’ notice, or failure to attend, may result in the full fee being charged.

• Unsatisfactory Service
  If you believe your treatment was not delivered with reasonable care and skill, you must raise your concern within 24 hours of the appointment. We will review your case, and if appropriate, may offer to re-perform the service or provide another resolution in line with UK consumer law.

• Prepaid Packages and Memberships
  All prepaid sessions, packages, and memberships are non-refundable. They may be rescheduled in line with the cancellation policy. Sessions must be used within the stated validity period.

2. Treatment Outcomes Disclaimer

• No Guaranteed Results
  Massage and sports therapy treatments may not achieve your personally desired outcome. Each individual responds differently, and results can depend on factors outside of the therapist’s control.

• Professional Guidance
  Before treatment begins, your therapist will set and explain realistic goals based on a professional assessment. These may differ from your own expectations, as they are designed to ensure safe and effective practice.

• Client Agreement
  If you do not agree with the treatment goals discussed, you should not proceed with the appointment. By going ahead, you confirm your understanding and acceptance of the agreed goals.

• Ongoing Review
  Treatment progress will be reviewed regularly, and goals may be adjusted as needed in agreement with both client and therapist.